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Shipping Policy

Shipping Policy

At Chaihotea, we are committed to providing our customers with a seamless shopping experience. As part of this commitment, we have developed a comprehensive shipping policy that outlines everything you need to know about our shipping procedures.

Shipping Times and Methods

We offer free standard shipping on all orders over $75. For orders under $75, a flat rate shipping fee of $5.95 will apply. Orders are shipped via USPS or UPS, depending on the destination and the size and weight of the package. Most orders are processed and shipped within 1-2 business days, and delivery times typically range from 3-5 business days for standard shipping.

Expedited Shipping

For customers who need their orders more quickly, we offer expedited shipping options. Orders placed before 12 pm EST will be processed and shipped the same day, and delivery times range from 1-3 business days depending on the destination. Expedited shipping rates vary depending on the size and weight of the package, and will be calculated at checkout.

International Shipping

We currently do not offer international shipping.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package through the carrier's website.

Order Errors and Damages

If you receive an incorrect or damaged item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

Returns and Exchanges

If you are not satisfied with your purchase, you may return it within 7 days for a full refund or exchange. To initiate a return or exchange, please contact our customer service team at [insert contact information]. Please note that the customer is responsible for return shipping costs.

Thank you for choosing Chaihotea for your tea needs. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.